Coronavirus Updates

Updated 2/24/21

Due to extraordinary volumes to our customer service lines, we recommend that you use our digital channels to answer any questions you may have regarding whether or not a stimulus payment has been deposited into your account. 

‘EIP 2’ Second Round of Stimulus Checks Begin

The Internal Revenue Service and the Treasury Department will begin delivering a second round of Economic Impact Payments as part of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 to eligible recipients. 

What you need to know

The initial direct deposit payments were mailed on Wednesday, December 30th.  We thought additional information would be helpful during this stressful time.

The IRS emphasized that there is no action required by eligible individuals to receive this second payment. Some people may receive their check via direct deposit payments in their accounts, printed check in the mail and some will receive a pre-paid debit card. Anyone who received the first stimulus check via direct deposit should receive the second check the same way, however, we have become aware that there was a glitch in the process and some of those people may be receiving a check instead.

Here are some answers to questions you may have about this round of stimulus checks:

Are payments automatic for eligible taxpayers?
Payments are automatic for eligible taxpayers who filed a 2019 tax return, those who receive Social Security retirement, survivor or disability benefits (SSDI), Railroad Retirement benefits as well as Supplemental Security Income (SSI) and Veterans Affairs beneficiaries who didn’t file a tax return. Payments are also automatic for anyone who successfully registered for the first payment online at using the agency’s Non-Filers tool by November 21, 2020 or who submitted a simplified tax return that has been processed by the IRS. (Source:


Who is eligible for the second Economic Impact Payment?
Generally, U.S. citizens and resident aliens who are not eligible to be claimed as a dependent on someone else’s income tax return are eligible for this second payment.  Eligible individuals will automatically receive an Economic Impact Payment of up to $600 for individuals or $1,200 for married couples and up to $600 for each qualifying child.  Generally, if you have adjusted gross income for 2019 up to $75,000 for individuals and up to $150,000 for married couples filing joint returns and surviving spouses, you will receive the full amount of the second payment. For filers with income above those amounts, the payment amount is reduced. (Source:


Is my payment in my account?
Account activity can be viewed by accessing your account online or via our mobile app. (If you don’t yet have digital access to your account, register now). If you are enrolled in digital banking, you can sign up for an alert that will send a text message when any type of electronic deposit including but not limited to the direct deposit of payroll, pension and/or social security occurs on the account and above the dollar amount selected by you. Follow the directions below to set up an alert for an electronic deposit:

  • Select ‘Banking Service Center’
  • Select ‘Create a New Alert’
  • Select ‘Large Electronic Deposit Posted’
  • Click ‘Add Subscription’
  • Select which account your stimulus payment will be deposited to
  • Select whether you would like to receive the notification via email, text or both

You can also use our Automated Telephone Banking to check on recent deposits. Call 508-828-5420 or 800-643-2272 and choose automated self-serve option 1. If you have not used the Automated Telephone Banking system before, you will need your account number and a PIN. First time users temporary PIN will be the last four digits of your social security number. You will be prompted to enter a permanent 4 digit PIN of your choice.


I received my payment via paper check. How can I deposit it?
Use our mobile banking app to deposit your check with the camera on your smart phone or tablet. Let us know if you need assistance either downloading the mobile app, depositing your check or registering for digital banking. Deposits can also be made at any of our ATMs or drive-thru windows. You can also make deposits at one our ITMs which are open Monday – Friday 7 am – 7 pm and Saturday 9 am – noon.


I have questions about the amount of my payment. Who can I contact?
We recommend checking on the Internal Revenue System website Get My Payment to check the status of your payment. Bristol County Savings Bank does not have any information about payment eligibility.


What if I closed my account or had the wrong account number?
We recommend regularly checking the the IRS website for the most up to date information as it is continuously changing.


What happens if I don’t get my payment?
With regard to the ACH payments, the IRS acknowledged that because of the speed at which IRS issued this second round of payments, some payments may have been sent to an account that may be closed or no longer active and that those payments are required by law to be returned by the IRS. While the IRS is exploring options to correct these payments, if you have not received your full payment by the time you file your 2020 tax return, you may claim the Recovery Rebate Credit on your tax return. (Source:


Helpful Links:

Get My Payment - Internal Revenue Service

Protect Yourself from Fraud:
Protect Your Economic Impact Payment: Top 5 Scams to Watch Out for | American Bankers Association (

Treasury and IRS begin delivering second round of Economic Impact Payments to millions of Americans | Internal Revenue Service


Branch lobbies to re-open Monday, March 1st

All of us at Bristol County Savings Bank are excited to welcome you back, once again! On Monday, March 1st, our branch lobbies will re-open, with the exception of our Rockdale Ave. branch and Walmart branch which will both remain closed.

We will continue to adhere to social distancing requirements along with other state mandated policies for the safety of our customers and safety of our employees. Face masks will be required for all visitors and branch capacity will be monitored. Hand sanitizer will be available for our customers as well as masks for those who may need them.

‘Curbside’ banking will remain available by appointment if you prefer to use this method of banking. To schedule a curbside appointment, please call the branch office you wish to visit.

About curbside appointments:

Please call the same number you used to schedule the appointment to alert the staff that you have arrived.

Only non-cash transactions are available for your safety and the safety of our employees.

We will ask for your vehicle details once you arrive at the Bank.

Banking Remotely:

Digital banking is available 24/7 allowing you to make deposits using your mobile device, transfer funds and make payments, along with many other banking activities. If you are not yet enrolled, ENROLL NOW. If you require assistance in enrolling please contact us at 508-828-5420 or after business hours at 888-201-6436.

Call our Customer Contact Center at 508-828-5420 to speak to a representative during regular business hours (Monday – Friday 8:30am to 5:00pm). You can also call this number after hours to access our Automated Telephone Banking system.

Help for Our Business Customers – CARES Act

Paycheck Protection Program (PPP) Loan Forgiveness Update

The Paycheck Protection Program (PPP) now allows certain eligible borrowers that previously received a PPP loan to apply for a Second Draw PPP Loan with the same general loan terms as their First Draw PPP Loan.

Second Draw PPP Loans can be used to help fund payroll costs, including benefits. If you need assistance regarding a PPP loan, please contact your Account Officer or Branch Manager directly or Joan Medeiros at 508-324-3685.

Help for Our Customers and Communities Impacted by COVID-19

Help for Our Customers

The Bank has initiated special programs to assist existing individual and business customers who have been financially impacted by the COVID-19 virus. Even in this uncertain time, our focus remains on supporting the economic and social well-being of our customers and our community. Please reach out to your account officer or a member of our Customer Service team at 508-828-5420 to discuss the options that may be available to you.

Help for Our Community Partners

At Bristol County Savings Bank we take our commitment to our communities very seriously. The effects of COVID-19 are being felt throughout our community and many of our non-profit partners are on the front lines trying to help those affected as well as dealing with their own negative financial impact. We want to be a resource during these difficult times.

In response to these needs, the Bristol County Savings Charitable Foundation will be shifting resources to support community-based organizations in Bristol County Massachusetts and Pawtucket, Rhode Island providing resources and services at the front lines of the coronavirus outbreak and/or those organizations experiencing financial hardship as a result of the epidemic.

Resources for Consumers:


Resources for Non-Profit Organizations and Businesses: